Repairing a Schiit Hel 2E (and getting back a Hel+)
Weighing the Hel 2E for shipping I have a Schiit Hel 2E ( introduced in 2021 with “ a 3-year warranty ” (but see below)) I got second-hand this past summer. It’s served light duty, maybe 2-3 days/week for a couple of hours each of those days, as a headset interface and for music listening, on my office computer. After working perfectly for months, including on that Monday, I came in on Tuesday morning to find it dead. Well, it turns on (the internal red light is on), and it’s seen by the computer, but there’s no output, on two different headsets. Hrm. There’s no support email address on Schiit’s Contact page , just a form to fill out for “Help & Suport.” So I did that, on or about January 17th. The form states in prominent text: “NO WORRIES. FILL OUT THIS FORM AND WE'LL [sic; “GET”?] BACK TO YOU ASAP. “NO, REALLY—WE WILL!” (Caps original.) A week later (January 24th), having heard nothing, I resubmitted the form with some new information - I’d brought in my Fulla E from home...